Our Terms and Conditions comply with UK legislation and are designed to ensure that our customers can shop easily and with confidence.

While we do our best to keep information up-to-date and correct, we cannot guarantee this.

Before you place an order you should read this document as it contains important information about your order.

2. Definitions

The following definitions apply to these Terms and Conditions.

Contract: The contract for sale by us and the purchase of goods by you.

Goods: The kites and accessories available for purchase from this site in accordance with the terms and conditions.

Site: Our World Wide Web address: http://www.u-turn-kites.co.uk

We: This site is owned and operated by Parafoil Technology Ltd ("PTL", "we" or "us"). Registered office: 2/2 31 Old Dumbarton Road, Glasgow G3 8RD. Registered number: 205950 (Scotland). Vat No: GB 751 1882 32.

3. Limitation of liability

PTL shall not be liable for any damage or loss that may occur in the use of any of the information contained or advice given in this Site, except as stated in the Terms and Conditions. PTL is not responsible for the Site’s accuracy or its fitness for a particular purpose.

PTL is not liable for any damages or losses resulting from your use of this Site and does not guarantee that this Site will be error-free or virus-free.

We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

4. Data protection and privacy

Any details, which you provide to us from which we can identify you, are held and processed in accordance with our Privacy and Security Policy

5. Pricing

All prices are in British pounds (£) inclusive of VAT, unless otherwise specified. If the price goes up or down in between you placing and receiving your order, we will honour the original price.

6. Delivery

All orders are delivered within mainland UK free of charge. Please contact us for a quote for Highlands and Islands, Northern Ireland and international delivery costs.

We will dispatch your order by post or courier. Within mainland UK, you can expect delivery within 7 working days. Overseas orders may take a little longer.

7. Payment

You may pay by any major credit card or debit card. We accept payment by Visa, MasterCard, JCB, American Express, Switch and Solo. For more information about secure on-line ordering see our Privacy and Security Policy

8. Order acknowledgement

Your order will be acknowledged via email, where you have entered a correct email address, on the understanding that delivery is subject to availability. Acceptance of the order will take place when your order is dispatched, unless you have cancelled the order in accordance with the instructions below.

9. Ordering and stock availability

Your order will normally be dealt with within 3 working days. All items are subject to availability. If one item is not in stock, we will either wait for the missing item if it is readily available, or send part of your order and the rest will follow at no extra charge. You can always cancel any item of your order if you would rather not wait.

10. Cancellations, Returns and Refunds

If you do wish to cancel or change your order before the items are despatched, you are asked to contact us immediately, by phone or e-mail.

If you are unhappy with anything we have sent you, please send it back to us within 7 working days, unused and in the original packaging. We can then issue a refund within 30 days.

In the unlikely event of something proving faulty after use, please advise us immediately so that we can send a replacement or a refund within 30 days.

Please note that the return costs are not pre-paid. Postage or other return costs will be the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods. You must return the goods, together with their packaging, in the same condition as supplied to you.

11. Changes to the Terms

PTL reserves the right to modify these Terms and Conditions without notice. Your continued use of the Site after any change will be considered as acceptance of those changes.

12. Statutory rights

These Terms and Conditions do not in any way affect your statutory rights.