Our Terms and Conditions comply with UK legislation and are
designed to ensure that our customers can shop easily and
While we do our best to keep information up-to-date and correct,
we cannot guarantee this.
Before you place an order you should read this document as
it contains important information about your order.
The following definitions apply to these Terms and Conditions.
Contract: The contract for sale by us and the purchase of
goods by you.
Goods: The kites and accessories available for purchase from
this site in accordance with the terms and conditions.
Site: Our World Wide Web address: http://www.u-turn-kites.co.uk
We: This site is owned and operated by Parafoil Technology
Ltd ("PTL", "we" or "us"). Registered
office: 2/2 31 Old Dumbarton Road, Glasgow G3 8RD. Registered
number: 205950 (Scotland). Vat No: GB 751 1882 32.
3. Limitation of liability
PTL shall not be liable for any damage or loss that may occur
in the use of any of the information contained or advice given
in this Site, except as stated in the Terms and Conditions.
PTL is not responsible for the Site’s accuracy or its
fitness for a particular purpose.
PTL is not liable for any damages or losses resulting from
your use of this Site and does not guarantee that this Site
will be error-free or virus-free.
We will take all reasonable precautions to keep the details
of your order and payment secure, but, unless we are negligent,
we cannot be held liable for any losses caused as a result
of unauthorised access to information provided by you.
4. Data protection and privacy
Any details, which you provide to us from which we can identify
you, are held and processed in accordance with our Privacy
and Security Policy
All prices are in British pounds (£) inclusive of VAT,
unless otherwise specified. If the price goes up or down in
between you placing and receiving your order, we will honour
the original price.
All orders are delivered within mainland UK free of charge.
Please contact us for a quote for Highlands and Islands, Northern
Ireland and international delivery costs.
We will dispatch your order by post or courier. Within mainland
UK, you can expect delivery within 7 working days. Overseas
orders may take a little longer.
You may pay by any major credit card or debit card. We accept
payment by Visa, MasterCard, JCB, American Express, Switch
and Solo. For more information about secure on-line ordering
see our Privacy and Security Policy
8. Order acknowledgement
Your order will be acknowledged via email, where you have
entered a correct email address, on the understanding that
delivery is subject to availability. Acceptance of the order
will take place when your order is dispatched, unless you
have cancelled the order in accordance with the instructions
9. Ordering and stock availability
Your order will normally be dealt with within 3 working days.
All items are subject to availability. If one item is not
in stock, we will either wait for the missing item if it is
readily available, or send part of your order and the rest
will follow at no extra charge. You can always cancel any
item of your order if you would rather not wait.
10. Cancellations, Returns and Refunds
If you do wish to cancel or change your order before the
items are despatched, you are asked to contact us immediately,
by phone or e-mail.
If you are unhappy with anything we have sent you, please
send it back to us within 7 working days, unused and in the
original packaging. We can then issue a refund within 30 days.
In the unlikely event of something proving faulty after use,
please advise us immediately so that we can send a replacement
or a refund within 30 days.
Please note that the return costs are not pre-paid. Postage
or other return costs will be the customer’s responsibility
and will be reimbursed by us only in the case of damaged,
faulty or incorrectly supplied goods. You must return the
goods, together with their packaging, in the same condition
as supplied to you.
11. Changes to the Terms
PTL reserves the right to modify these Terms and Conditions
without notice. Your continued use of the Site after any change
will be considered as acceptance of those changes.
12. Statutory rights
These Terms and Conditions do not in any way affect your